1. About Shomer Health
Shomer Health is an AI-powered after-hours clinical triage communication platform operating under an existing Tennessee limited liability company, doing business as Shomer Health, located in Spring Hill, Tennessee. We provide after-hours patient triage routing services exclusively on behalf of subscribing Direct Primary Care and independent medical practices.
Shomer Health is a technology platform — not a healthcare provider, medical practice, or clinical service. We do not provide medical care, clinical advice, or treatment of any kind.
2. Acceptance of Terms
By texting the Shomer Health SMS triage number, visiting shomer.health, or using any Shomer Health service, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, do not use our services.
These terms apply to patients communicating via SMS, healthcare providers subscribing to the platform, and all visitors to shomer.health.
3. Description of Services
Shomer Health provides the following services:
- AI SMS Triage: An AI-powered assistant that receives patient SMS messages after hours, collects symptom information through structured conversation, classifies urgency into triage tiers, and routes patients to appropriate resources.
- Morning Clinical Digest: A structured summary of overnight patient interactions delivered to subscribing providers each morning.
- Provider Dashboard: Access to interaction logs and triage data for subscribing healthcare practices.
4. Not Medical Advice — Critical Limitation
In the event of a medical emergency, do not use the Shomer Health SMS triage service. Call 911 immediately or go to the nearest emergency room.
5. SMS Terms and Conditions
By texting the Shomer Health triage number provided by your healthcare provider, you consent to receive automated SMS responses from the Shomer Health AI assistant. The following terms apply to all SMS communications:
- Message frequency varies based on your interactions
- Message and data rates may apply depending on your mobile carrier
- Reply STOP at any time to opt out of SMS communications
- Reply HELP for assistance
- Supported carriers include all major US carriers — carrier support may vary
- Shomer Health does not send unsolicited marketing or promotional SMS messages
6. Patient Responsibilities
As a patient using the Shomer Health SMS triage service, you agree to:
- Use the service only for legitimate after-hours health concerns related to your relationship with your Direct Primary Care provider
- Provide accurate and complete information when communicating with the AI triage assistant
- Call 911 immediately in any life-threatening emergency without waiting for a triage response
- Understand that the AI assistant is not a physician and cannot diagnose or treat your condition
- Follow up with your provider during business hours for non-urgent concerns
- Not use the service for any unlawful purpose
7. Provider Responsibilities
Healthcare providers subscribing to the Shomer Health platform agree to:
- Inform patients of the SMS triage service and obtain appropriate consent prior to providing the triage number
- Review the Morning Clinical Digest and follow up with patients as clinically indicated
- Maintain all clinical responsibilities for their patients — Shomer Health does not assume clinical responsibility
- Execute a Business Associate Agreement with Shomer Health prior to processing any patient PHI
- Comply with all applicable federal and state healthcare laws and regulations
- Notify Shomer Health promptly of any suspected security incidents or breaches
8. Intellectual Property
All content, technology, software, systems, clinical frameworks, AI logic, triage methodologies, brand elements, and materials associated with Shomer Health are the exclusive proprietary property of Shomer Health and are protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, reverse engineer, or create derivative works from any Shomer Health intellectual property without express written permission. Unauthorized use of Shomer Health intellectual property may result in legal action.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SHOMER HEALTH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO DAMAGES ARISING FROM RELIANCE ON AI TRIAGE RESPONSES, MISSED OR DELAYED MEDICAL CARE, OR ANY CLINICAL OUTCOME.
Shomer Health's total liability for any claim arising from these Terms or your use of the platform shall not exceed the amount paid by your provider for the Shomer Health service in the three months preceding the claim.
Shomer Health is a communication and routing tool only. Clinical outcomes and patient care remain the sole responsibility of the licensed healthcare provider.
10. Disclaimer of Warranties
THE SHOMER HEALTH PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SHOMER HEALTH DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
11. Indemnification
You agree to indemnify, defend, and hold harmless Shomer Health and its officers, employees, agents, and partners from any claims, damages, losses, liabilities, costs, and expenses arising from your use of the platform, your violation of these Terms, or your violation of any applicable law or third-party rights.
12. HIPAA and Privacy
Shomer Health operates as a Business Associate under HIPAA. All patient health information is handled in accordance with our Privacy Policy and applicable HIPAA requirements. Healthcare providers using the platform must execute a Business Associate Agreement with Shomer Health prior to any PHI being processed through the system.
For complete information on how we handle your data, please review our Privacy Policy.
13. Termination
Shomer Health reserves the right to suspend or terminate access to the platform at any time for violation of these Terms, non-payment of subscription fees, or for any other reason at our sole discretion with reasonable notice.
Provider subscriptions may be cancelled at any time. Upon cancellation, access to the platform will continue through the end of the current billing period.
14. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Maury County or Davidson County, Tennessee, at Shomer Health's election.
15. Changes to These Terms
We may update these Terms of Service from time to time. When we make material changes, we will update the Effective Date at the top of this page. Continued use of the Shomer Health service after updated Terms become effective constitutes acceptance of the updated terms.
16. Contact Us
For questions about these Terms of Service, please contact us: